Frequently Asked Questions
Everything you need to know about your Heybike Sports experience.
What is the average shipping time for orders?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer a warranty on sports equipment?
Yes, all Heybike Sports products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your products suitable for professional athletes?
Absolutely. Our gear is designed to meet the rigorous standards of both amateur enthusiasts and professional athletes, ensuring durability and high performance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
How can I track my order status?
Once your order is shipped, you can track its progress through the 'Track Order' link in our website footer or via the link provided in your shipping confirmation email.