Returns & Exchanges

At Heybike Sports, we want you to ride with confidence and offer a 30-day return policy for unused gear and equipment. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for returns or exchanges.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship to Warehouse

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned sports gear for quality assurance, we will process your refund or exchange within 5-7 business days.